Security and technical constraints

SECURITY

CHECK AUTHENTICATION PAGES

Before you sign into a page, remember to check the following three points:

• The presence of a padlock
• The spelling of the address for the website visited
• The word “https” at the beginning of the name of the address

UPDATE YOUR SOFTWARE REGULARLY

Check regularly that your browser tools are up-to-date, and as a priority:

• Your operating system (e.g. Windows, Mac OSX, etc.)
• Your internet browser (e.g. Firefox, Internet Explorer, etc.)
• Your anti-virus
• Your firewall
• Your anti-malware and anti-spyware

WATCH OUT FOR SUSPICIOUS LINKS

One of the classic attacks aiming at deceiving the user in order to steal information or access their accounts, is to encourage them to click on a link placed in a message. If you have any suspicions, we strongly advise not to click on any link. If in doubt, simply delete the concerned mail(s). Copy the address into the browser address bar. It could be a malicious “phishing” link.

Fraudulent SMS or emails impersonating Societe Generale Luxembourg have previously been found. We remind you that Societe Generale Luxembourg will never contact you directly via SMS or email to request such information.

Useful reminder: If you think you may be the victim of online fraud, contact your personal banker.

USE PUBLIC WI-FI IN MODERATION

When using public Wi-Fi, limit your use to only one browser. Indeed, free networks are not as secure as your home connection: avoid logging into your accounts and never use public computers.

LOGGING OUT

Always click “Log out” to exit your eBanking space.
For security reasons, we remind you that your eBanking session automatically terminates after 10 minutes of inactivity on your part.
 

TECHNICAL CONSTRAINTS

Javascript and cookies must be enabled (these values are enabled by default). Within a business environment, certain restrictions may prevent our site from operating normally. In such an event, please contact your IT administrator. If changing these settings in a private context proves to be difficult, please contact your reseller. 

BROWSER AND OPERATING SYSTEM

For optimal use of your Private eBanking, we recommend the following technical configuration:

On the web

* You can find the latest major versions as well as your current version by clicking on the following links (respectively): https://browsehappy.com/ and https://detectmybrowser.com/

On mobile